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OverDrive’s web certificate provider, Let's Encrypt, is discontinuing support for Android operating systems (OS) 7.1.0 and earlier. Let’s Encrypt certificates are used to secure connections on many websites and apps, including those from OverDrive. |
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With this update, beginning April 15, 2024, Android 7.1.1 will be the earliest supported Android OS for all OverDrive apps and websites, including Libby and Kanopy. |
User impact |
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After April 15, users with devices running Android OS 7.1.0 or earlier will be required to update their operating system or switch to another supported device to continue using OverDrive services. |
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Our analytics show that usage on Android OS 7.1.0 and earlier has been declining and accounts for approximately 1.5% of all OverDrive users, with Libby users being the most impacted. Note that Google has also discontinued support for these earlier versions of the Android OS. |
User messaging |
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Starting the week of March 25, impacted Libby users will see a message to update their OS or switch to another supported device to continue using the app. This message will include steps for how to use a setup code to easily copy their library cards, loans, holds, and tags to another device. |
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After April 15, impacted Kanopy users will see a message indicating that their OS is no longer compatible, with a prompt to update, if possible. |
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We apologize for the inconvenience this will have on users with impacted devices. This change is necessary to uphold OverDrive’s standards of security and patron privacy and our commitment to delivering a quality experience to all libraries and their users. |
From OverDrive: As of October 2021, Libby is no longer supported on iPhones and iPads running iOS 9. This is because of a recent change made by Libby's web certificate provider (learn more about their change).
This change may also affect those trying to use libbyapp.com in older web browsers.
Affected users may see security warnings in Libby or have trouble using some or all of Libby's features, including signing in, browsing, borrowing, or loading content.
To continue using Libby:
iPhone/iPad users: Update your device to iOS 10 (or higher).
Browser users: Update your browser version.
If updates aren't available, please switch to another device supported by Libby.
The Libby app is now available for the Kindle Fire from the Kindle App Store! (Update: 31 May 2023)
When moving from the version of Libby that was "sideloaded" to the Kindle Fire manually to the version hosted on the Kindle App Store, users may lose their Libby Timeline Activity, search history, and app customizations! Users will not lose their current checkouts, holds, or tags.
If users wish to retain their history of borrowed books, we recommend adding a smart tag before deleting the old Libby app to capture those previously checked out titles. See smart tag instructions from OverDrive.
View these tips from OverDrive on switching from the "sideloaded" version of Libby to the one offered in the Amazon Kindle App Store.
This project was made possible in part by the Institute of Museum and Library Services and the New Hampshire State Library.